Privacy Policy
Your privacy is important to us. Here you can learn how we collect, use, and protect your personal data.
Last updated: March 1, 2026
1 Data Controller
Company: WEB DIZAJN I IZRADA, sole proprietorship (brand: AI Agency DX)
Owner: Filip Radetić
Address: Obala Tome Bakača Erdodyja 42, 44000 Sisak, Croatia
Reg. No: 97664863
Email: info@aiagencydx.com
Phone: +385 91 955 8257
2 What Personal Data We Collect
Contact Form
Name, email address, phone number (optional), and message content.
AI Chatbot
Conversation content with the AI assistant, including messages you send and responses you receive.
Automatically Collected Data
IP address, browser type, operating system, pages visited, time of visit, and referring page (via cookies and analytics tools).
3 Purpose of Data Collection
- Responding to your inquiries via the contact form
- Providing information through the AI chatbot
- Preparing quotes and communicating about our services
- Analyzing website traffic to improve user experience
- Ensuring the technical functionality and security of the website
4 Legal Basis for Processing (GDPR Art. 6)
Consent (Art. 6(1)(a)): Use of non-essential cookies and analytics tools.
Performance of a contract (Art. 6(1)(b)): Processing data necessary to provide the services you have requested.
Legitimate interest (Art. 6(1)(f)): Technically necessary cookies, website security, and basic analytics.
5 Data Retention Period
Contact forms: Data is retained for up to 12 months after the last communication, unless longer retention is required for contractual obligations.
Chatbot conversations: Data is retained for up to 90 days, after which it is automatically deleted.
Analytics data: Anonymized data is retained for up to 26 months.
Cookies: According to the duration specified in the cookie section below.
6 Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
Right of Access
Request access to the personal data we process about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data ("right to be forgotten").
Right to Data Portability
Request transfer of your data in a structured format.
Right to Object
Object to processing based on legitimate interest.
Right to Restriction
Request restriction of processing in certain circumstances.
To exercise any of these rights, contact us at info@aiagencydx.com. We will respond to your request within 30 days.
7 Cookies
Our website uses cookies to ensure proper functionality and improve your experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Core site functions (session, CSRF protection) | Session |
| Functional | Remember preferences (language, chatbot state) | Up to 1 year |
| Analytics | Traffic and user behavior analysis (Google Analytics) | Up to 26 months |
You can manage cookies through your browser settings. Disabling cookies may affect website functionality.
8 Third-Party Data Sharing
We do not sell or share your data with third parties, except in the following cases:
- Google Analytics - for website traffic analysis (anonymized IP address)
- AI service providers - for processing chatbot conversations (Gemini, Groq, OpenAI)
- Hosting provider - for the technical operation of the website
- Legal obligation - if we are legally required to disclose data to competent authorities
9 Data Protection Contact & Complaints
For all questions regarding the protection of your personal data, contact us:
Email: info@aiagencydx.com
Phone: +385 91 955 8257
If you believe that the processing of your data violates data protection regulations, you have the right to lodge a complaint with the supervisory authority:
Croatian Personal Data Protection Agency (AZOP)
Selska cesta 136, 10000 Zagreb, Croatia
Phone: +385 1 4609 000
Website: azop.hr
10 Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time. All changes will be published on this page with an updated date. We recommend checking this page periodically.